VeryShine is based in South Korea. Orders placed on VeryShine.com are prepared and shipped from South Korea to customers worldwide.

Please contact us as soon as possible at cs@veryshine.com. We can change or cancel an order only before it has been packed or shipped. Once an order has entered the shipping process, changes may no longer be possible.

Contact us immediately with your order number and the correct address. We can update the address only before shipment. VeryShine cannot guarantee delivery when an incorrect or incomplete address was entered at checkout.

Prices on VeryShine.com are displayed in U.S. dollars unless your browser or Shopify market settings show a localized currency. The final currency and total will be shown at checkout.

Yes. VeryShine ships Korean hair accessories worldwide, including the United States, Canada, the United Kingdom, many European countries, Australia, Singapore, Hong Kong, and Japan. Available shipping services and costs are shown at checkout.

Delivery time depends on the destination, shipping service, customs processing, and local postal conditions. The estimated service shown at checkout begins after the order has been prepared and dispatched. International delays can occasionally occur during holidays, severe weather, customs inspections, or postal disruptions.

When tracking is available for the selected shipping service, the tracking number is emailed after dispatch. Tracking may take a short time to update after the parcel is accepted by the carrier.

For orders shipped to the United States, applicable customs duties and import taxes are included, so U.S. customers will not be asked to pay additional customs charges upon delivery. For destinations outside the United States, import duties, taxes, and customs fees are determined by the destination country and are not included in the product price unless checkout states otherwise. The recipient is responsible for any charges collected by local customs or the delivery carrier.

First check your mailbox, parcel locker, building reception, household members, and nearby safe places. Then contact the local carrier or post office with the tracking number. VeryShine cannot automatically replace or refund a parcel marked as delivered by the carrier, but we will help you review the available tracking information.

Email cs@veryshine.com promptly with your order number and clear photos of the item, packaging, and shipping label. Please do not discard the packaging before contacting us. We will review the problem and provide the appropriate next step.

Return eligibility and instructions depend on the item’s condition and the reason for return. Items should be unused and kept in their original condition and packaging. Please contact us before sending anything back, and review our Refund Policy for current terms.

We photograph products carefully, but color may look slightly different depending on screen settings, lighting, and the production batch. Natural materials and patterned fabrics can also have small variations that make each piece slightly different.

Measurements are listed in each product description whenever available. Please review the dimensions before ordering, as photos can make an accessory appear larger or smaller than its actual size. Contact us if you need help comparing a measurement.

Store accessories in a dry place away from direct sunlight and humidity. Avoid perfume, hairspray, water, and harsh cleaning products on metal, pearl, rhinestone, leather, velvet, and fabric details. Open clips and barrettes gently, and do not bend headband frames or hair forks beyond their intended shape.

VeryShine is a Korean hair accessory shop based in South Korea. Product origin can vary by design and material. If the country of manufacture is important for a specific item, please contact us before ordering and include the product link.

Wholesale inquiries are welcome. Visit our Wholesale page or email cs@veryshine.com with the products, estimated quantities, destination country, and business information.

Email cs@veryshine.com and include your order number when asking about an existing order. You can also use our Contact Us page. We will reply as soon as possible during South Korea business hours.