1. How to contact us?

any question or comment would be welcomed

e-mail address : veryshine777@gmail.com 

 

2. which payment method can I use

  •  All major credit cards ( VISA,Master card,Discover,AMEX,and so on.)
  •  Paypal

 

3. Can I buy product without member registration ? 

Yes, You can. 

 

4.What is the shipping carrier ? 

Korea Post Office transfer parcel to your country's national post office within your territory. 

Actual delivery made by your country's Post Office such as,USPS,Canada Post,Royal Mail,Australia Post,and so on. 

 

5.How long does it take to get a parcel since I have ordered items ? 

I ship Worldwide via Post Office.

Economy International Shipping with no tracking number.

However, Tracking number will be provided  more than $ 30 purchase.

Weekend (Saturday and Sunday) and Korea's Holiday is not the shipping day 

 

Most shipping duration as follows:

North America (U.S.A. and Canada): 9 days~15 days. average around 12 days. 

Europe(UK,Germany,France,Spain,Italy,Netherlands,Sweden,Denmark,Finland, and so on): average 12 days 

Australia,and New Zealand : 9 days~12 days 

Israel,Middle East:  Around 15 days 

Russia and Eastern Europe: 10 days~20 days, mostly between 15 days~20 days

Asia (China,Japan,Singapore,HK,Malaysia,and so on): 6 days~9 days

 

6. what is return and exchange policy? 

Our policy lasts 14 days. If 14 days have gone by since your receipt, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Paypal account within a day.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check Paypal account again.
Then please contact us at veryshine777@gmail.com.

Exchanges (if applicable)
We exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at veryshine777@gmail.com before go to post office.After our agreement,send your item to:


# B-2205, Royal Palace Houseville, 105,Baekhyeon-Ro,Bundang-Gu,

Seongnam-Si , Gyonggi-Do,13595

South Korea

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


7.Tell me about shopping process

  1. Click picture that you want to buy
  2. Select Color and Design 
  3. Click "ADD to Cart" 
  4. Click $ Amount on your right top 
  5. Click "Checkout" button or "Check out with Paypal" button. If you want to pay by credit card,  fill in the customer information for shipping
  6. Click "Continue" after filling in the blank of name and shipping information 
  7. Choose "Paypal' or 'Credit Card'  and Click "Place my order"
  8. Monitor is redirecting to 2 checkout or paypal 
  9. Review your cart, shipping and billing information
  10. Choose "Credit/Debit card" or Paypal 
  11. Fill out card information and click "submit my payment"
  12. E-mail is sent to you after everything has been done.
  13. We are preparing for shipping of your parcel.